klikasia Privacy Policy
This page describes what we collect when you use klikasia and how we keep that data protected. Our privacy practices apply to all users accessing our platform from any jurisdiction where our service is available. We collect personal information (email, phone, government ID), account data (balance, transaction history, game activity), and technical data (IP address, device type, browser). We use this information to verify your identity, process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, settle game outcomes, and comply with anti-money-laundering regulations.
Our privacy commitments are straightforward: we do not sell your data to advertisers, we do not share your account details with third parties without your consent (except where required by law), and we provide you access to your information anytime. We use industry-standard encryption and access controls to protect your data from unauthorised access.
Services are available only where local law permits. If you have questions about our privacy practices, contact our support team via the Help menu on klikasia.
What Data We Collect on klikasia
When you register on klikasia, we collect your email address, mobile phone number, and a password. During account verification, we ask for your full legal name, date of birth, and government-issued ID (national identity card, passport, or driving licence). We also request proof of address (utility bill, bank statement, or rental agreement) dated within the past three months. This information is stored securely on our servers and used only for identity verification and compliance with anti-money-laundering regulations.
As you use klikasia, we collect account activity data: your account balance, transaction history (deposits and withdrawals), game bets and results, and any bonuses or promotional credits applied. We log the date, time, amount, and payment method for each transaction. All of this is visible to you in your account dashboard and transaction history.
We also collect technical data: your IP address, device type (mobile, tablet, desktop), operating system, browser type, and approximate geolocation based on IP. We use this data to detect fraud, prevent account takeover, and understand how users interact with our platform. We do not use this data for marketing or advertising purposes.
How We Use Your Data on klikasia
We use your personal information to verify your identity before you can deposit funds. This is a legal requirement in all jurisdictions where we operate. We share your identity information with our internal compliance team and, where necessary, with government authorities (if they request it via formal legal process).
We use your account and transaction data to process your deposits and withdrawals, settle game outcomes, and maintain your account history. We do not sell this data to third parties. However, we may disclose aggregate, anonymised statistics — for instance, "our platform processed deposits via DANA, e-wallet, and mobile banking during Liga 1 and Piala AFF seasons" — for operational and marketing purposes, without identifying you.
We use your technical data (IP address, device type) to detect fraud, prevent account takeover, and enforce our Terms. If we detect suspicious activity — for instance, login from a new device or country — we may ask you to re-verify your identity before allowing a withdrawal.
Third Parties and Data Processors
Our servers are hosted by cloud infrastructure providers outside Indonesia. These providers act as data processors under our instructions; they do not access or use your data for their own purposes. We use payment processors (the companies operating local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment) to facilitate deposits and withdrawals. We share only the minimum information needed: your account email and transaction amount. We do not share your government ID or proof of address with these payment providers.
We may use anti-fraud services that analyse transaction patterns to detect money-laundering. These services operate under strict data-protection agreements. We do not sell your data to data brokers, marketing agencies, or any other commercial third party.
Your Rights and Our klikasia Data Practices
You have the right to access, correct, and delete your personal data. Log into your klikasia account and navigate to Account Settings to view, update, or request deletion of your information. If you request account deletion, we will delete your account, transaction history, and personal data within a standard timeframe, unless we are required by law to retain the records (e.g., for anti-money-laundering compliance).
You have the right to data portability. You can request that we export your account data (transaction history, game activity, personal information) in a standard format (CSV or PDF). Contact our support team to initiate this request; we will process it within a standard timeframe.
You have the right to withdraw consent for optional data collection. However, we require certain data (email, phone, government ID, transaction history) to operate your account and comply with law. If you withdraw consent for these core data types, we may need to restrict your account access.
Data retention on klikasia
We retain account data indefinitely to provide you access to your transaction history. We retain technical data (IP logs) for standard security purposes. If you close your account, we retain some data for legal compliance (typically seven years) but delete unnecessary information.
Security and International Data Transfers
We protect your data using industry-standard encryption (TLS/SSL for data in transit, AES-256 for data at rest). Access to your account is restricted to you and to klikasia staff who need access for support or compliance purposes. We do not share your password or authentication codes with anyone.
Our servers are located outside Indonesia. By using klikasia, you acknowledge that your data may be transferred to and stored in countries with different data-protection laws. We apply the same security standards globally and do not allow international partners to use your data for purposes other than operating klikasia.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or in applicable law. We will notify you of material changes via email or by posting a notice on klikasia. If you continue using our platform after a change, you accept the updated policy. Your continued use of klikasia during major events such as Liga 1, Piala AFF, or Champions League seasons indicates your acceptance of any policy updates made before or during those periods.
- We collect email, phone, and government ID for account registration and verification.
- We collect transaction and game activity data to operate your account.
- We collect technical data to detect fraud and prevent account takeover.
- We do not sell your data to advertisers or data brokers.
- We share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and compliance services only as needed.
- You can access, correct, export, or delete your data anytime via Account Settings or by contacting support.
- We encrypt all data in transit and at rest using industry-standard protocols.
For questions about this privacy policy or to request data access, correction, or deletion, contact our support team via the Help menu on klikasia. We respond to data-access requests within a standard timeframe.